Last updated: September 9, 2026
These Terms of Service ("Terms") govern your access to and use of silverm8.com (the "Site") and any purchase of products from SilverM8 Group LLC ("SilverM8," "we," "us," or "our").
Please read Section 15 carefully. It contains a binding arbitration agreement and a class action waiver that affect your legal rights.
By using the Site or placing an order, you accept these Terms. If you do not agree, do not use the Site.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Site or place an order. We sell and ship only to addresses within the United States. By placing an order you confirm that you meet these requirements and that the information you provide is accurate and complete.
2. Our products
SilverM8 sells dietary supplements. Our products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Please read our Health & Medical Disclaimer, which forms part of these Terms.
Consult a qualified healthcare professional before using any dietary supplement, particularly if you are pregnant or nursing, have a medical condition, or take prescription medication.
3. Orders and acceptance
Your order is an offer to buy. We accept your order when we send an order confirmation. We may refuse, limit, or cancel any order at our discretion, including where we suspect fraud, where a product is unavailable, where a pricing or description error has occurred, or where quantities suggest resale rather than personal use.
If we cancel an order after you have been charged, we will refund you in full to the original payment method.
4. Pricing, taxes, and billing descriptor
All prices are shown in US dollars. Advertised prices include applicable taxes and any import duties, so no additional amounts are collected at checkout or on delivery.
We may change prices at any time. Price changes do not affect orders already confirmed. Active subscription pricing is governed by our Subscription & Auto-Renewal Terms.
Charges appear on your statement as SILVERM8.
You authorize us and our payment processors to charge your selected payment method for the total amount of your order, including any recurring charges you have agreed to.
5. Subscriptions
Subscription purchases renew automatically until cancelled. The full terms, including billing cycle, cancellation deadline, and how to cancel, are set out in our Subscription & Auto-Renewal Terms, which form part of these Terms.
6. Shipping and delivery
Shipping timeframes, delivery estimates, and risk of loss are governed by our Shipping Policy, which forms part of these Terms.
7. Returns and refunds
Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms. In summary: unopened, unused product may be returned within 30 days of delivery. Opened sachets are not returnable for health and safety reasons.
8. Promotional items and gifts
We may include free items with an order, such as a complimentary bottle, digital eBook, or milestone gift. These items have no cash value and cannot be exchanged for money or credit. Where an order is returned for a refund, any accompanying free physical item must be returned with it. See our Refund & Return Policy.
9. Accuracy of information
We work to keep product descriptions, images, ingredients, and pricing accurate and current. We do not warrant that content on the Site is error-free. Product packaging and formulations may be updated, and the label on the product you receive is the authoritative source of ingredient and nutrition information. Always read the label before use.
10. Acceptable use
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the Site, accounts, or systems
- Introduce malware, scrape the Site, or use automated systems to place orders
- Interfere with or disrupt the Site's operation or security
- Resell our products without our written authorization
- Submit false, fraudulent, or misleading information, including in reviews
- Impersonate any person or misrepresent your affiliation with us
We may suspend or terminate your access for any violation.
11. User content
If you submit reviews, testimonials, photographs, or other content to us or on our social media channels, you grant SilverM8 a non-exclusive, worldwide, royalty-free, perpetual, transferable licence to use, reproduce, adapt, publish, and display that content in connection with our business, including in advertising, without further compensation.
You represent that you own or control the rights to any content you submit and that it does not infringe anyone's rights. Testimonials reflect the personal experience of the individual and are not a guarantee of results.
We may remove any user content at our discretion.
12. Intellectual property
The Site and all its content, including the SilverM8 name, the S8 mark, logos, product names, text, graphics, images, and design, are owned by or licensed to SilverM8 Group LLC and protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any of it without our prior written consent.
13. Disclaimer of warranties
The Site and all products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, secure, or error-free, or that our products will produce any particular result. Individual results vary.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, SilverM8 Group LLC, its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Site or our products, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to the Site or any product will not exceed the greater of the amount you paid to us in the twelve months preceding the claim, or one hundred US dollars ($100).
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud, personal injury, or death caused by negligence.
15. Dispute resolution, binding arbitration, and class action waiver
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
15.1 Informal resolution first. Before starting arbitration, you agree to contact us at [SUPPORT EMAIL] with a written description of the dispute and the relief you seek. We will attempt to resolve it informally. If we cannot resolve it within 60 days, either party may begin arbitration.
15.2 Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product, including questions of the validity or scope of this arbitration agreement, will be resolved by binding individual arbitration and not in court, except as provided in Section 15.5.
15.3 Arbitration procedure. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, which are available at adr.org. The arbitration will be conducted by a single arbitrator. Unless the parties agree otherwise, any in-person hearing will take place in the county of your residence or, at your election, by telephone or video. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
15.4 Class action waiver. You and SilverM8 agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and heard in court.
15.5 Exceptions. Either party may bring an individual action in small claims court. Either party may seek injunctive relief in court to protect intellectual property rights.
15.6 Opt out. You may opt out of this arbitration agreement by sending written notice to [SUPPORT EMAIL] within 30 days of your first purchase, stating your name, address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
16. Governing law and venue
These Terms and any dispute arising from them are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. Subject to Section 15, you agree to the exclusive jurisdiction of the state and federal courts located in Wyoming.
17. Indemnification
You agree to indemnify and hold harmless SilverM8 Group LLC and its officers, members, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Site or our products, or your violation of any law or third-party right.
18. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, labor disputes, carrier delays, customs actions, supplier failures, government action, or interruptions to internet or payment infrastructure.
19. Severability and waiver
If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later.
20. Entire agreement
These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Refund & Return Policy, Subscription & Auto-Renewal Terms, and Health & Medical Disclaimer, constitute the entire agreement between you and SilverM8 regarding the Site and our products.
21. Changes to these Terms
We may update these Terms at any time. The "Last updated" date reflects the most recent version. Changes apply to orders placed after the update. Your continued use of the Site after changes are posted constitutes acceptance.
22. Contact
SilverM8 Group LLC 4302 S Claiborne Ave, New Orleans, LA 70125, United States Email: info@silverm8.support Phone: 1 (504) 399-3434 Support hours: Monday–Friday, 9:00 AM–5:00 PM CT. Replies within 24 business hours.