Refund & Return Policy

Last updated: September 9, 2026

The short version

You may return unopened, unused SilverM8 product within 30 days of delivery for a full refund of the purchase price. Opened sachets cannot be returned for health and safety reasons. Return shipping is paid by the customer. There is no restocking fee.

1. What can be returned

We accept returns of product that is:

  • Returned within 30 days of the delivery date shown on your tracking
  • Unopened and unused, with all sachets sealed and the retail box intact
  • In resaleable condition, including any outer packaging
  • Accompanied by a Return Authorization number issued by us

We cannot accept returns of opened product. Once a sachet or retail box has been opened, we have no way to verify how the product has been stored or handled, and we cannot resell a consumable that has left our control. This applies even if only one sachet has been opened.

This is a returns policy for unopened product. It is not a satisfaction guarantee on used product.

2. Free gifts and promotional items

Orders may include free items such as a complimentary bottle, an eBook, or a milestone gift.

  • Free physical items must be returned with the product. If the free bottle is not returned, or is returned opened or used, we cannot process the return.
  • Digital items such as eBooks cannot be returned and are yours to keep.
  • Free items have no cash value and cannot be exchanged for money or credit.

3. How to start a return

  1. Email info@silverm8.support or call 1 (504) 399-3434 within 30 days of delivery.
  2. Include your order number, the items you wish to return, and the reason.
  3. We will reply within 24 business hours with a Return Authorization (RA) number and the return address.
  4. Write the RA number clearly on the outside of the parcel and ship it back.

Returns sent without an RA number cannot be identified or processed and may be refused.

Return address: [RETURN ADDRESS — US WAREHOUSE, TO BE CONFIRMED]

4. Return shipping

Return shipping is paid by the customer, except where the return is our fault, for example a damaged, defective, or incorrect item.

We recommend a trackable service. We are not responsible for returns lost in transit, and we cannot issue a refund for a parcel we never receive.

5. Refunds

Once your return arrives and passes inspection, we will:

  • Approve or decline the refund and email you the outcome
  • Issue an approved refund to your original payment method
  • Complete the refund within 5–10 business days of approval

Your bank or card issuer may take a further 3–5 business days to post the credit to your statement. Original shipping costs, where any were paid, are not refunded.

There is no restocking fee.

If a return is declined because the product was opened, used, or arrived outside the 30-day window, we will contact you. You may have the product returned to you at your cost, or we will dispose of it.

6. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the product and packaging.

We will send a replacement or issue a full refund, at your choice, at no cost to you. You will not be asked to pay return shipping, and in many cases we will not ask for the item back.

7. Cancelling an order before it ships

Contact us as soon as possible at [SUPPORT EMAIL] or 1 (504) 399-3434. If your order has not yet been dispatched, we will cancel it and refund you in full. Once a parcel has left the facility we cannot recall it, and the return process above applies.

8. Subscription orders

Each subscription shipment is treated as a separate order under this policy: unopened product may be returned within 30 days of that shipment's delivery.

Cancelling a subscription is separate from requesting a refund. Cancelling stops future charges. It does not automatically refund a charge already taken. Full details, including the cancellation deadline, are in our Subscription & Auto-Renewal Terms.

9. Chargebacks

If something has gone wrong with your order, please contact us first. We answer every message within 24 business hours and we would much rather fix the problem directly.

Filing a chargeback without contacting us prevents us from resolving the issue and may delay your money by weeks. We reserve the right to contest chargebacks with our full order, delivery, and correspondence records, and to decline future orders from accounts with fraudulent chargeback activity.

10. Contact

SilverM8 Group LLC 4302 S Claiborne Ave, New Orleans, LA 70125, United States Email: info@silverm8.support Phone: 1 (504) 399-3434 Support hours: Monday–Friday, 9:00 AM–5:00 PM CT. Replies within 24 business hours.