Shipping Policy
Last updated: September 9, 2026
Where we ship
We currently ship to addresses within the United States only, including APO and FPO addresses where carrier service allows. We do not ship internationally at this time.
We cannot ship to PO Boxes for all carrier options. If your address is a PO Box and we are unable to deliver, we will contact you at the email address on your order.
Shipping cost
Shipping is free on all orders within the United States.
Order processing
Orders are processed on the same business day when placed before our daily cutoff, and on the next business day otherwise. Business days are Monday through Friday, excluding US public holidays.
Orders placed on a weekend or holiday are processed on the next business day.
During launches, promotions, and holiday periods, processing may take an additional 1–2 business days. We will note any known delay on the Site.
Delivery timeframe
Estimated delivery: 8–17 business days from dispatch.
Our products ship from our manufacturing partner's facility, which means delivery takes longer than a domestic warehouse shipment. We would rather tell you this clearly up front than surprise you after you order.
Delivery estimates are estimates, not guarantees. Actual delivery time can be affected by carrier volume, weather, customs processing, and address accuracy.
Duties, taxes, and customs
The price you pay at checkout is the total price. All applicable taxes and import duties are included in the advertised price and are paid by SilverM8. You will not be asked to pay any additional duty, tax, brokerage, or handling fee on delivery.
If you are ever contacted by a carrier requesting payment before delivery, do not pay it. Contact us immediately at info@silverm8.support or 1 (504) 399-3434 and we will resolve it.
Carriers and tracking
We ship via USPS, UPS, or another carrier selected at our discretion based on your destination and service availability.
You will receive a tracking number by email within 24 hours of dispatch. Please allow a further 24–48 hours for tracking information to begin updating, and note that international-origin tracking may show limited scans until the parcel enters the US network.
If your tracking has not updated in more than 7 business days, contact us and we will open an investigation with the carrier.
Address accuracy
Please check your shipping address carefully before completing your order. We are not responsible for parcels delivered to an incorrect address supplied by the customer.
If you spot an error, contact us at info@silverm8.support immediately. We can usually correct an address before dispatch, but once a parcel has left the facility we cannot redirect it.
Parcels returned to us as undeliverable due to an incorrect or incomplete address can be reshipped at your cost, or refunded less any shipping costs incurred.
Risk of loss
Title and risk of loss pass to you when the carrier delivers the parcel to the address you provided.
Lost, stolen, or damaged parcels
Lost in transit. If tracking shows no movement for more than 7 business days, or the parcel is confirmed lost by the carrier, contact us and we will reship your order or refund you in full.
Marked delivered but not received. Please check with household members, neighbours, and around your property, and allow 48 hours, as carriers occasionally scan a parcel before it is physically delivered. If it still has not arrived, contact us within 7 days of the delivery scan and we will investigate with the carrier and work with you on a resolution.
Damaged on arrival. Contact us within 7 days of delivery with photographs of the outer parcel and the product. We will send a replacement at no cost.
Split shipments
Multi-unit and multi-item orders may arrive in more than one parcel. Each parcel has its own tracking number. If part of your order has arrived and the rest has not within 5 business days, contact us.
Subscription shipments
Subscription orders are dispatched on the same schedule as one-time orders, processed on the business day the renewal charge is taken. Because delivery takes 8–17 business days, we recommend allowing for that when planning your supply. See our Subscription & Auto-Renewal Terms for billing dates and how to skip or pause a shipment.
Questions
SilverM8 Group LLC 4302 S Claiborne Ave, New Orleans, LA 70125, United States Email: info@silverm8.support Phone: 1 (504) 399-3434 Support hours: Monday–Friday, 9:00 AM–5:00 PM CT. Replies within 24 business hours.