Subscription & Auto-Renewal Terms
Last updated: September 9, 2026
Please read this page before subscribing. It explains what you are agreeing to, what you will be charged, when, and exactly how to cancel.
1. What you are signing up for
When you select the subscription option at checkout, you are enrolling in an automatically recurring purchase. Your subscription continues, and your payment method is charged, until you cancel.
There is no minimum term, no contract period, and no cancellation fee. You can cancel at any time.
2. What you will be charged
| Price per shipment | $79.00 USD |
| Billing frequency | Every 30 days |
| First charge | At the time you place your initial order |
| First renewal charge | 30 days after your initial order date |
| Subsequent charges | Every 30 days thereafter |
| Shipping | Free |
| Taxes and duties | Included in the price |
| Statement descriptor | SILVERM8 |
Each charge covers one shipment, dispatched on the business day the charge is taken.
By subscribing, you authorize SilverM8 Group LLC and our payment processors to charge your payment method $79.00 every 30 days, on a recurring basis, until you cancel.
3. Cancellation deadline
You must cancel at least 24 hours before your next scheduled charge.
If you cancel less than 24 hours before a charge, that charge may already be in process. It will still be honored, the corresponding shipment will be sent, and your subscription will end after it. Unopened product from that shipment can be returned under our Refund & Return Policy.
Your next billing date is shown in your account and on every order confirmation email.
4. How to cancel
Cancelling is straightforward, and we will never require you to call, sit through a retention offer, or explain yourself.
Option 1 — Online. Log in to your account on silverm8.com, open your subscription, and select Cancel Subscription. Cancellation takes effect immediately.
Option 2 — Email. Send a cancellation request from the email address on your order to [SUPPORT EMAIL]. We process cancellations within 24 business hours and send written confirmation. Your cancellation is effective from the time we receive your email, not from when we process it.
Option 3 — Phone. Call 1 (504) 399-3434, Monday–Friday, 9:00 AM–5:00 PM Central Time.
Keep our confirmation email. It is your proof of cancellation.
5. Skip or pause a shipment
Not ready for your next box? You do not have to cancel.
- Skip the next shipment and resume on the following cycle
- Pause your subscription for 30, 60, or 90 days
- Change your delivery frequency to a longer interval
You can do any of these from your account or by contacting us. As with cancellation, changes must be made at least 24 hours before your next scheduled charge to apply to that cycle.
6. No pre-billing reminders
We do not send a reminder email before each renewal charge.
You will receive an order confirmation and shipping notification for every shipment, and your next billing date is shown in your account and on each order confirmation. Please note your renewal date if you want to skip, pause, or cancel before it.
7. Changing your details
Update your payment method, shipping address, or contact details in your account, or contact us and we will do it for you. Please update a payment method before your next billing date to avoid an interruption.
8. Failed payments
If a charge is declined, we will attempt it again over the following several days and notify you by email. If payment cannot be collected, your subscription will be paused. No shipment is sent until payment succeeds. We do not charge fees for failed payments.
9. Price changes
We may change subscription pricing. If we do, we will notify you by email at least 30 days before the new price takes effect, and you may cancel before then if you do not wish to continue. Price changes never apply retroactively to charges already taken.
10. Refunds on subscription charges
Cancelling stops future charges. It does not automatically refund a charge already taken.
Unopened product from any shipment may be returned within 30 days of that shipment's delivery under our Refund & Return Policy. Opened sachets are not returnable.
11. Our right to cancel
We may cancel or decline to renew a subscription at our discretion, including for suspected fraud, abuse of our returns policy, repeated chargebacks, or resale of our products. Where we cancel a subscription without cause, we will refund any charge for a shipment not yet dispatched.
12. Changes to these terms
We may update these terms. Material changes affecting your subscription will be emailed to you at least 30 days in advance. Continuing your subscription after that date constitutes acceptance.
13. Contact
SilverM8 Group LLC 4302 S Claiborne Ave, New Orleans, LA 70125, United States Email: info@silverm8.support
Phone: 1 (504) 399-3434 Support hours: Monday–Friday, 9:00 AM–5:00 PM CT. Replies within 24 business hours.